Warranty Term & Condition

• If the product has a manufacturing defect during the warranty period, you can contact Joyoung Malaysia after-sales service team or authorized distributor/retailer. Upon verification of the defect, you can apply for free Warranty Repair Service.
• Note: Packing materials like boxes, interior foam, paper cards, user manual and other consumables parts are not covered under warranty.

The warranty does not cover

• normal wear and tear
• use of the product in commercial usage.
• Alterations to the product spare part from non-authorized service centres
• Damage caused by improper use, including mishandling or damage by third parties
• Damage resulting from external factors such as batteries
• Use of a Joyoung floor washer for cleaning white ashes, sand, dust and other non-household garbage.
• Use of a Joyoung floor washer for decoration, ornament or cleaning in a commercial environment.
• Use of a Joyoung floor washer for cleaning in an environment with special adsorption chemicals, metal or other microparticles.
• Use of a Joyoung floor washer in an environment with corrosive objects.
• No warranty for accessories and consumable parts such as roller brush, filter, charging base & etc.

• Free warranty repair service will not be applicable in any of the following situations, though paid repair services are available:
• Products purchased from unauthorized dealers or sellers
• Product does not comply with Malaysia product standard, including differences in voltage and adapter compatibility."
• Damage caused by improper use, maintenance, and storage.
• Defects found after the warranty period has expired
• Damage from unauthorized disassembly
• Damage due to natural disaster, accidents, or ven beyond our control (e.g. acts of God, floods, accidents, governmental orders)
• Failure or damage due to misuse or abuse such as incorrect operation, liquid exposure, inappropriate voltage, or transportation damage.

• After receiving the defective product sent by the customer, Joyoung Malaysia service team will inspect the product to determine whether it is covered by the warranty.
• If the damage is due to misuse or is outside the warranty, you will be responsible for the repair fees, parts costs, and one-way shipping costs if you opt for repair services.
• If you choose to cancel the repair for non-warranty products, you will be responsible for both round-trip shipping costs.