Small Appliances

Terms & Conditions of Warranty

Warranty Period

This product comes with a two year manufacturer’s warranty effective from the purchasing date on valid proof-of-purchase, original receipts or invoices or delivery date (if the delivery date is later than the purchasing date).

Warranty Coverage
  • If the product has a manufacturing defect during the warranty period, you can contact Joyoung Malaysia after-sales service team or authorized distributor/retailer. Upon verification of the defect, you can apply for free Warranty Repair Service.
  • Note: Packing materials like boxes, interior foam, paper cards, user manual and other consumables parts are not covered under warranty.
Exclusion from warranty

The warranty does not cover

  • normal wear and tear
  • use of the product in commercial usage. 
  • Alterations to the product spare part from non-authorized service centres
  • Damage caused by improper use, including mishandling or damage by third parties
  • No warranty for accessories/consumable parts
Paid Repair Services (within warranty period)

Free warranty repair service will not be applicable in any of the following situations, though paid repair services are available:

  • Products purchased from unauthorized dealers or sellers
  • Product does not comply with Malaysia product standard, including differences in voltage and adapter compatibility."
  • Damage caused by improper use, maintenance, and storage.
  • Defects found after the warranty period has expired
  • Damage from unauthorized disassembly
  • Damage due to natural disaster, accidents, or ven beyond our control (e.g. acts of God, floods, accidents, governmental orders)
  • Failure or damage due to misuse or abuse such as incorrect operation, liquid exposure, inappropriate voltage, or transportation damage.
Charges for Non-Warranty Repairs
  • After receiving the defective product sent by the customer, Joyoung Malaysia service team will inspect the product to determine whether it is covered by the warranty.
  • If the damage is due to misuse or is outside the warranty, you will be responsible for the repair fees, parts costs, and one-way shipping costs if you opt for repair services.
  • If you choose to cancel the repair for non-warranty products, you will be responsible for both round-trip shipping costs.

** Note: SC Alliances (M) Sdn Bhd reserves the right to reject any warranty claim if the appliance is used for commercial or semi-commercial purposes, or if the product does not comply with Malaysian product standards, including differences in voltage and adapter compatibility.

Contact us:

  1. General inquiry: Please contact our customer service team: +6010-8801010.
  2. Live Chat: Joyoung.MY (Shopee/Lazada)
  3. Technical Support: Please contact our service centre at 03-80266266 (Highpoint Service Network Sdn Bhd)

Operation Hours: 9am-6pm (Mon-Fri)
*Closed on Public Holiday

保修条款

保修期限

本产品自购买之日起享有两年制造商保修，需提供有效的购买凭证、原始收据或发票。如交货日期晚于购买日期，则以交货日期为准。

保修范围

若产品在保修期内出现制造缺陷，用户可联系九阳马来西亚售后服务团队或授权经销商/零售商。经确认缺陷后，用户可申请免费保修维修服务。
*注意：包装材料如外箱、内部泡沫、纸卡、用户手册及其他消耗品不在保修范围内。

保修除外条款

以下情况不在保修范围内：

  • 正常使用造成的磨损
  • 产品用于商业用途
  • 由非授权服务中心更改或更换的零部件
  • 因不当使用、第三方操作或其他外部原因造成的损坏
  • 附件或消耗品不享有保修
保修期内的付费维修服务

如果出现以下情况，即便在保修期内，用户仍需自费维修：

  • 从非授权经销商或卖家处购买的产品
  • 产品不符合马来西亚产品标准，包括电压及适配器兼容性差异
  • 因不当使用、维护及存储导致的损坏
  • 保修期届满后发现的缺陷
  • 因未经授权的拆卸造成的损坏
  • 因自然灾害、事故或不可抗力（如天灾、洪水、事故、政府命令）造成的损坏
  • 因误用或滥用（如操作不当、液体渗入、使用不当电压或运输损坏）导致的故障或损坏
非保修维修费用
  • 九阳马来西亚服务团队在收到客户寄回的有缺陷产品后，会对产品进行检查，以确定是否属于保修范围。
  • 若检测结果显示损坏原因是用户误用或不在保修范围内，用户需承担维修费用、零部件费用及单程运费（若选择维修服务）。
  • 如用户选择取消非保修产品的维修服务，需承担往返运输费用。

**注意： SC Alliances (M) Sdn Bhd 保留拒绝任何因商业或半商业用途使用、或产品不符合马来西亚产品标准（包括电压和适配器兼容性差异）的保修申请的权利。

联系我们：

  1. 一般咨询：请联系客户服务团队：+6010-8801010。
  2. 在线咨询：Joyoung.MY（Shopee/Lazada）
  3. 技术咨询：请联系服务中心：03-80266266（Highpoint Service Network Sdn Bhd）

营业时间：周一至周五，上午9点至下午6点
*公共假期休息

Living Appliances

Terms & Conditions of Warranty

Warranty Period
This product comes with a two year manufacturer’s warranty effective from the purchasing date on valid proof-of-purchase, original receipts or invoices or delivery date (if the delivery date is later than the purchasing date).
Warranty Coverage
  • If the product has a manufacturing defect during the warranty period, you can contact Joyoung Malaysia after-sales service team or authorized distributor/retailer. Upon verification of the defect, you can apply for free Warranty Repair Service.
  • Note: Packing materials like boxes, interior foam, paper cards, user manual and other consumables parts are not covered under warranty.
Exclusion from warranty

The warranty does not cover

  • normal wear and tear
  • use of the product in commercial usage.
  • Alterations to the product spare part from non-authorized service centres
  • Damage caused by improper use, including mishandling or damage by third parties
  • Damage resulting from external factors such as batteries
  • Use of a Joyoung floor washer for cleaning white ashes, sand, dust and other non-household garbage.
  • Use of a Joyoung floor washer for decoration, ornament or cleaning in a commercial environment.
  • Use of a Joyoung floor washer for cleaning in an environment with special adsorption chemicals, metal or other microparticles.
  • Use of a Joyoung floor washer in an environment with corrosive objects.
  • No warranty for accessories and consumable parts such as roller brush, filter, charging base & etc.
Paid Repair Services (within warranty period)
  • Free warranty repair service will not be applicable in any of the following situations, though paid repair services are available:
  • Products purchased from unauthorized dealers or sellers
  • Product does not comply with Malaysia product standard, including differences in voltage and adapter compatibility."
  • Damage caused by improper use, maintenance, and storage.
  • Defects found after the warranty period has expired
  • Damage from unauthorized disassembly
  • Damage due to natural disaster, accidents, or ven beyond our control (e.g. acts of God, floods, accidents, governmental orders)
  • Failure or damage due to misuse or abuse such as incorrect operation, liquid exposure, inappropriate voltage, or transportation damage.
Charges for Non-Warranty Repairs
  • After receiving the defective product sent by the customer, Joyoung Malaysia service team will inspect the product to determine whether it is covered by the warranty.
  • If the damage is due to misuse or is outside the warranty, you will be responsible for the repair fees, parts costs, and one-way shipping costs if you opt for repair services.
  • If you choose to cancel the repair for non-warranty products, you will be responsible for both round-trip shipping costs.

Contact us:

  1. General inquiry: Please contact our customer service team: +6010-8801010.
  2. Live Chat: Joyoung.MY (Shopee/Lazada)
  3. Technical Support: Please contact our service centre at 03-80266266 (Highpoint Service Network Sdn Bhd)

Operation Hours: 9am-6pm (Mon-Fri)
*Closed on Public Holiday