Small Appliances
Terms & Conditions of Warranty
This product comes with a two year manufacturer’s warranty effective from the purchasing date on valid proof-of-purchase, original receipts or invoices or delivery date (if the delivery date is later than the purchasing date).
- If the product has a manufacturing defect during the warranty period, you can contact Joyoung Malaysia after-sales service team or authorized distributor/retailer. Upon verification of the defect, you can apply for free Warranty Repair Service.
- Note: Packing materials like boxes, interior foam, paper cards, user manual and other consumables parts are not covered under warranty.
The warranty does not cover
- normal wear and tear
- use of the product in commercial usage.
- Alterations to the product spare part from non-authorized service centres
- Damage caused by improper use, including mishandling or damage by third parties
- No warranty for accessories/consumable parts
Free warranty repair service will not be applicable in any of the following situations, though paid repair services are available:
- Products purchased from unauthorized dealers or sellers
- Product does not comply with Malaysia product standard, including differences in voltage and adapter compatibility."
- Damage caused by improper use, maintenance, and storage.
- Defects found after the warranty period has expired
- Damage from unauthorized disassembly
- Damage due to natural disaster, accidents, or ven beyond our control (e.g. acts of God, floods, accidents, governmental orders)
- Failure or damage due to misuse or abuse such as incorrect operation, liquid exposure, inappropriate voltage, or transportation damage.
- After receiving the defective product sent by the customer, Joyoung Malaysia service team will inspect the product to determine whether it is covered by the warranty.
- If the damage is due to misuse or is outside the warranty, you will be responsible for the repair fees, parts costs, and one-way shipping costs if you opt for repair services.
- If you choose to cancel the repair for non-warranty products, you will be responsible for both round-trip shipping costs.
** Note: SC Alliances (M) Sdn Bhd reserves the right to reject any warranty claim if the appliance is used for commercial or semi-commercial purposes, or if the product does not comply with Malaysian product standards, including differences in voltage and adapter compatibility.
Contact us:
- General inquiry: Please contact our customer service team: +6010-8801010.
- Live Chat: Joyoung.MY (Shopee/Lazada)
- Technical Support: Please contact our service centre at 03-80266266 (Highpoint Service Network Sdn Bhd)
Operation Hours: 9am-6pm (Mon-Fri)
*Closed on Public Holiday
保修条款
本产品自购买之日起享有两年制造商保修,需提供有效的购买凭证、原始收据或发票。如交货日期晚于购买日期,则以交货日期为准。
若产品在保修期内出现制造缺陷,用户可联系九阳马来西亚售后服务团队或授权经销商/零售商。经确认缺陷后,用户可申请免费保修维修服务。
*注意:包装材料如外箱、内部泡沫、纸卡、用户手册及其他消耗品不在保修范围内。
以下情况不在保修范围内:
- 正常使用造成的磨损
- 产品用于商业用途
- 由非授权服务中心更改或更换的零部件
- 因不当使用、第三方操作或其他外部原因造成的损坏
- 附件或消耗品不享有保修
如果出现以下情况,即便在保修期内,用户仍需自费维修:
- 从非授权经销商或卖家处购买的产品
- 产品不符合马来西亚产品标准,包括电压及适配器兼容性差异
- 因不当使用、维护及存储导致的损坏
- 保修期届满后发现的缺陷
- 因未经授权的拆卸造成的损坏
- 因自然灾害、事故或不可抗力(如天灾、洪水、事故、政府命令)造成的损坏
- 因误用或滥用(如操作不当、液体渗入、使用不当电压或运输损坏)导致的故障或损坏
- 九阳马来西亚服务团队在收到客户寄回的有缺陷产品后,会对产品进行检查,以确定是否属于保修范围。
- 若检测结果显示损坏原因是用户误用或不在保修范围内,用户需承担维修费用、零部件费用及单程运费(若选择维修服务)。
- 如用户选择取消非保修产品的维修服务,需承担往返运输费用。
**注意: SC Alliances (M) Sdn Bhd 保留拒绝任何因商业或半商业用途使用、或产品不符合马来西亚产品标准(包括电压和适配器兼容性差异)的保修申请的权利。
联系我们:
- 一般咨询:请联系客户服务团队:+6010-8801010。
- 在线咨询:Joyoung.MY(Shopee/Lazada)
- 技术咨询:请联系服务中心:03-80266266(Highpoint Service Network Sdn Bhd)
营业时间:周一至周五,上午9点至下午6点
*公共假期休息
Living Appliances
Terms & Conditions of Warranty
- If the product has a manufacturing defect during the warranty period, you can contact Joyoung Malaysia after-sales service team or authorized distributor/retailer. Upon verification of the defect, you can apply for free Warranty Repair Service.
- Note: Packing materials like boxes, interior foam, paper cards, user manual and other consumables parts are not covered under warranty.
The warranty does not cover
- normal wear and tear
- use of the product in commercial usage.
- Alterations to the product spare part from non-authorized service centres
- Damage caused by improper use, including mishandling or damage by third parties
- Damage resulting from external factors such as batteries
- Use of a Joyoung floor washer for cleaning white ashes, sand, dust and other non-household garbage.
- Use of a Joyoung floor washer for decoration, ornament or cleaning in a commercial environment.
- Use of a Joyoung floor washer for cleaning in an environment with special adsorption chemicals, metal or other microparticles.
- Use of a Joyoung floor washer in an environment with corrosive objects.
- No warranty for accessories and consumable parts such as roller brush, filter, charging base & etc.
- Free warranty repair service will not be applicable in any of the following situations, though paid repair services are available:
- Products purchased from unauthorized dealers or sellers
- Product does not comply with Malaysia product standard, including differences in voltage and adapter compatibility."
- Damage caused by improper use, maintenance, and storage.
- Defects found after the warranty period has expired
- Damage from unauthorized disassembly
- Damage due to natural disaster, accidents, or ven beyond our control (e.g. acts of God, floods, accidents, governmental orders)
- Failure or damage due to misuse or abuse such as incorrect operation, liquid exposure, inappropriate voltage, or transportation damage.
- After receiving the defective product sent by the customer, Joyoung Malaysia service team will inspect the product to determine whether it is covered by the warranty.
- If the damage is due to misuse or is outside the warranty, you will be responsible for the repair fees, parts costs, and one-way shipping costs if you opt for repair services.
- If you choose to cancel the repair for non-warranty products, you will be responsible for both round-trip shipping costs.
Contact us:
- General inquiry: Please contact our customer service team: +6010-8801010.
- Live Chat: Joyoung.MY (Shopee/Lazada)
- Technical Support: Please contact our service centre at 03-80266266 (Highpoint Service Network Sdn Bhd)
Operation Hours: 9am-6pm (Mon-Fri)
*Closed on Public Holiday